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Digital at the GLA

Welcome message

The GLA is making an exciting step change in its digital and data capabilities and is hiring its first Director of Digital to lead a newly formed Digital Transformation unit to support this change.

As our first Director of Digital you will work with our Chief Officer and Chief Digital Officer to lead the development of a new in-house digital capability that can support the GLA to work more efficiently and effectively and use the best available digital and data technology to deliver better outcomes for London and Londoners.

 The Director of Digital will hold overall responsibility for all aspects of the Greater London Authority’s digital programme, leading the ongoing transformation of our internal and external digital products and services, setting a long-term vision and strategy for change and modernisation.

Digital at the GLA

Digital and data services play a critical role in enabling the delivery of the functions of the Mayor of London and the London Assembly.

At the Greater London Authority this work is currently supported by the Digital team and the City Intelligence unit (both within our Strategy & Communications directorate), and the Technology Group (IT - department, currently in our Resources directorate)

Together, they design, deliver and manage dozens of digital, data and technology services that support the delivery of the functions of the Mayor and the Assembly; and, in doing so, directly serve Londoners.

The GLA’s largest and most visible digital products – London.gov.uk, the London Datastore and Talk London – are used by millions of Londoners every year and provide the GLA with platforms for communications, convening, public engagement, data and information-sharing, and transparency. These services support delivery, scrutiny and democratic engagement at scale and at a low cost per user compared to non-digital channels and services.

These products sit alongside a range of smaller services that:

  • automate common and critical functions carried out by GLA officers to support the delivery of programmes, including grant-making, sharing of sensitive/private data using the London Datastore, and training programmes;

Our Digital Transformation Unit

The Director of Digital will lead a newly formed Digital Transformation unit (circa 45 FTEs), which includes teams who lead on product, delivery & development, and internal digital transformation projects. (Download the Structure Charts here)

The new unit will have a £3.3m annual budget, with additional investment from the Chief Officer’s transformation programme of £1.5m over three years to fund the design and implementation of solutions to some of our core business challenges.

The new unit will bring together:

  • the current Digital team;
  • the Development and Delivery team;
  • Programmes and Projects team;
  • GLA Open Project System (OPS) team;
  • TG’s business management function;

In addition we have created additional user-centred design capacity within the unit to support our transformation programme. These include the following posts:

  • Senior and Associate User Research.
  • Business Analyst.
  • 2 x Senior Content Designers.
  • Service and Interaction Designer.
  • Training and Culture Change Manager.

Organisational design and transformation will be at the heart of this team’s work – helping to put in place the building blocks of a modern digital organisation: common core infrastructure of shared digital systems, technology and processes on which it’s easy to build brilliant, user-centric services for citizens, partners and GLA staff.

The organisational re-design work will include transformation of: 

  • Establishment control.
  • Correspondence and contact management.
  • Mayor’s Questions.
  • Freedom of Information requests.
  • Functions associated with the work of our Monitoring Officer e.g. registers of interest and gifts and hospitality.
  • New requirements from our hybrid working environment – including electronic document management.

London Datastore rebuild

The Digital Transformation Unit will play a critical role in delivering the replacement for the London Datastore – working closely with the Datastore product team to deliver an upgraded city data sharing platforms as one of the GLA’s key strategic digital products.

The London Datastore is the Greater London Authority’s (GLA) world renowned data-sharing platform. Launched in 2010, this award winning platform has played a pivotal role in publishing the city’s data and promoting greater civic transparency and accountability.

We increasingly see the value in sharing data of all kinds to address city priorities through joint data projects. We are rebuilding the London Datastore platform to fulfil the Mayor of London’s ambition for a city data-sharing platform that enables public sector agencies to collaborate and to quickly and securely share private and open data to support data driven policymaking and services for London.

This new platform will provide a central registry of the city’s data, making discovery of data and data analysis easier. Our vision is to realise the potential for data to solve city challenges by putting it in the hands of those who can make a positive difference.